Hi Gavin, It's great to connect! I'm based in Calgary, Canada, and bring over 18 years of ERP consulting experience, with a focus on SAP and NetSuite. I've led 70–80 implementations across various industries and continents, with a current emphasis on manufacturing and supply chain. I also run a boutique consulting firm comprising of myself and a developer supporting clients in Canada and the U.S. Outside of work, you'll likely find me on the golf course or at a pickleball court. One of the significant challenges I see with NetSuite is its high cost of ownership. Many business owners express frustration over the rising expenses associated with their instance, to the point where some are reverting to spreadsheets to control annual costs. Another common concern is the system’s sluggish performance, impacting overall productivity.