Hey everyone, I hope you're all doing well in Brendon's community! I have got a lead who wants me to share a technical explanation on how the AI calling agent works in a doc, I wrote them how it work on a high level but they want a deeper explanation, has anyone made a doc like this or been able to explain how the tech works where the lead is satisfied with the explanation? A peculiar request, but I hope someone can help me out.

Hello everyone, I’m building an appointment-booking voice agent for the healthcare industry using the n8n template brendon provided in his video and have run into a challenge around rescheduling and cancellations. Here’s what’s happening: - Current lookup method: Using patients’ email addresses to retrieve their booking. - Problem: The Retell agent frequently mis-transcribes email addresses, making it unreliable. What I’m considering: - Assigning each booking a unique reference number that patients can quote when they want to reschedule or cancel. My questions to the community: - Has anyone faced a similar transcription issue with email lookups in a voice agent? - If so, how did you solve it? - Does using a unique booking reference number work in practice, or is there a more robust approach you’d recommend? I’d love to hear about your experiences, insights, or alternative solutions. Thanks in advance!