Controling your financial destiny
This is a "chapter" from my book, Life: It's a Trip. I worked in restaurants for many, many years, and my favorite part was being a waiter. Being a waiter allowed me the flexibility of scheduling that I didn’t have when I worked as a manager. And I enjoyed the fact that for the most part, I controlled my income by taking care of my customers. Let me share two stories from when I worked at Steak and Ale to illustrate my point. One night, as I was going about my shift taking care of my customers, one customer surprised me with the question, “Did you use to work at Atchafalaya’s?” “Yes”, I said. “That was three years ago.” “That’s right”, he said. “And you waited on us one time. That was the best service I had ever received. From now on, I am going to ask for you every time I come here.” I thanked him for the compliment and for remembering me. He took care of me very well that day. About a week later, I got a phone call at home from the restaurant manager. He told me that some guy called and said he was bringing in some business clients the next day and wanted me to wait on them. The manager told him that it was my day off and I wouldn’t be in, but he will have the best waiter take care of him. The man said, “No. Will you please call Rasheed and see if he can come in to wait on me, and call me back?” I knew who it was. I went in, worked for an hour off the clock to take care of my customer and made $50.00. That was in 1996. When I said I controlled my income, for the most part, incidents like this were a part of it. The other part is the fact that when your customers are asking for you, the management tends to give you the best stations to work and make sure that you are making enough money to stick around. There is another aspect of it, as well. You become the best waiter, the one that is assigned to special customers. One night, the manager took me aside and told me, “A couple is coming in at seven o’clock and it is the lady’s birthday tomorrow, but the gentleman has to be out of town, so he wants to surprise her. I have set up a table in the back room for them. They want to be left alone but have a memorable experience. Take care of it.”