Gave our company’s first sales pitch yesterday. Full data architecture rebuild, connecting disparate systems, detailed reporting in real time, local LLM layered on top, delivery of everything so they own the systems. $115k solution Prospect didn’t even flinch… “wow this is exactly what we want” Follow up meeting with the board already confirmed and on the calendar.

Hi i am interested on the Harness layer that you are using

Hey team are there any discussions in here talking about encrypting your files and folders that have been delivered to clients so your work is protected?

WELCOME TO THE WISE ARCHITECTS CORNER - THE LEGENDS · Clief Notes @Bas Rosario Has been BUSY building out so much content for you all (with a lot more to come) please show him some love and more importantly go check it out! More resources for you all CLICK HERE: WELCOME TO THE WISE ARCHITECTS CORNER - THE LEGENDS

I’m curious whether anyone else is experiencing anything like this with Anthropic support, because I’ve now managed to encounter it from both sides: personal Max customer and Enterprise owner/admin. On our Enterprise account, a user provisioned through Microsoft Entra/SCIM changed her name. That appears to have broken the association between her provisioned identity and her existing Claude account. After several days going around in circles with Anthropic’s Fin support bot, I raised support cases. Nearly three weeks later, we’ve had no human response — I’ve checked that I properly configured Enterprise admin/owner contacts they are correct. Separately, my personal Claude Max 5x account has now developed an authentication problem. I can still access the existing paid account from my iPhone and iPad, but logging in from Windows with the same verified Apple private-relay email address sends me to “Create account” instead of my existing account. I have exhausted all the typical browser caching and Apple settings options. I therefore can’t use Claude properly on Windows/Claude Code, nor can I manage or cancel the subscription through the iOS app because it was purchased outside Apple’s billing system. I’ve had to basically instruct my bank to block the next subscription payment and now feel like my time working with Anthropic is basically done. Again: support request raised, and so far no human response. I even tried alternative published contact routes, including safety/privacy-related channels where appropriate, only to have cases closed without anyone actually engaging with the underlying access/support problem. So this isn’t really a complaint about an AI chatbot failing to solve an unusual technical problem. It’s the apparent absence of a reliable escalation path from the chatbot to an actual human being — even for an Enterprise customer. Has anyone else experienced this with Anthropic? More importantly: does anyone know a genuine route to a human at Anthropic who can deal with account/Enterprise support issues, rather than sending me back into the Fin support loop?