Welcome to Fix this First. If you’re here, you don’t need more ideas. You’ve already got a list as long as your arm: pricing, marketing, staff, tools, processes, reviews, bookings, cash flow… the usual chaos of running a garage. The real problem isn’t finding things to fix. It’s fixing the right thing. That’s why everything in here starts with one principle: Time, money, attention, energy, headspace — you don’t have unlimited amounts of any of them. So if you spend this month “improving the website” when the real issue is conversion on the phone… or you obsess over workflow when sales is the oxygen… you’ll stay busy, but you won’t move forward. In this community we work top-down, but we fix bottom-up. We identify the lowest-level need in your business — the thing that, if it stays broken, makes everything else harder — and we deal with that first. That’s the whole point of: “Fix This First.” Not because it’s the only thing worth fixing… but because it’s the next thing. The lever. The bottleneck. The one that unlocks the rest. So here’s the promise: we’ll keep you out of “random improvement mode” and get you into a simple rhythm: 1. Find the lowest level need. 2. Fix it . 3. Repeat. Because momentum in business doesn’t come from fixing everything. It comes from fixing the right thing.

Have you ever completed a vision and values statement? Was it helpful? How did you communicate your vision and values? If you used them for external communications you wasted your time. They are for internal use only. WHY? Because no-one else cares. But have you ever considered your ideal customer's vision and value statement? What is their problem, why are you best placed to solve it? What do they value? How do you provide that value? That's what you should be communicating externally. If you want to find out more, comment vision below ⬇️⬇️⬇️

You sponsored the shirt — and six months later you've no idea if any of it brought in a single customer. You're donating, not marketing. Solution: The Community Marketing ROI Guide gives you a simple way to track what's actually working — plus how to get more out of every sponsorship without spending another penny, just by showing up differently. Fill it in properly, and you'll know exactly which activities are paying you back, which clubs your own customers are already in, and what to do next season instead of guessing. Free worksheet, five minutes to start marketing and stop donating.

Honest question for the room. How many of you have switched GMS in the last three years? And how many of you had the same problems six months later? It's not about the software. It's about auditing what's actually broken in your garage — because in most cases, the software isn't the problem. Do the audit before deciding whether you need a new GMS. Discover your Most Important Number

Most garage owners only give feedback when they're already annoyed — and by then it comes out as a verdict, not a conversation. Instead, you should use this three-step formula that takes the awkwardness out of feedback for good: Situation + Behaviour = Impact. It works just as well for praise as it does for correction, but how can you remember to do this on top of everything else? I've put together a worksheet so you can fill it in, and it even reminds you to make sure the change in behaviour is possible, using BJ Fogg's behaviour model.