As businesses grow, managing customer conversations becomes just as important as generating leads. Here are a few widely used platforms and what they’re best at: HubSpot – All-in-one CRM for marketing, sales, and support. Great for inbound growth and long-term relationships.Zoho CRM – Flexible and budget-friendly with strong automation and integrations.Pipedrive – Simple, sales-focused CRM built around pipelines and deal tracking.Commslayer – Centralizes calls, messages, and conversations across channels.Gorgias – Support platform for e-commerce brands with fast, unified responses.Zendesk – Scalable helpdesk solution for structured customer support teams. These tools help teams:• Centralize customer data• Improve follow-ups and response times• Automate repetitive work• Scale operations smoothly The real value comes from how well the tool fits into your workflows. What CRM or support platform are you using right now?