(Ladies First) I have started this community by personally inviting you all. I know most of you IRL! I met @Erica Leonor when she came to Houston to Teach CSRs (Customer Service Reps)/ business owners/ techs how to answer the phones. A class I definitely did not think I needed. Until I couldn’t understand why I wasn’t having trouble booking HomeAdvisor and Angi’s leads, BUT my sister and anyone else I’d hire would hate those leads or any “price shopper” leads. Took her class and learned I could teach a process (system) to anyone answering the phones. That I wasn’t special. I just hadn’t laid it out to my team on how to do this very important task. You’d be surprised how much we can loose $$$ not knowing how to answer the phones properly! We have stayed in touch through the years! Cancer Survivor! 💪 Soon to be mother of Two! 🤰👧 And the best in our industry nationwide on what she’s doing in our industry! 🏆 We need more Women In HVAC! 👩‍💻👩‍🔧 🎉🥳🎈🎊🎁🍾🎉🥳🎈🎊🎁🍾🪩🪅🎈🥳🎉 (I will be growing this community by running a YouTube Channel and some ads. You are all my founding members and have access directly to me). Please feel free to introduce yourself in the Introductions Category of the community Here: https://www.skool.com/coldsolutions-2681/whats-your-favorite-book-movie-and-travel-destination?p=17f0f770