Build # 35 :- Re-engagement Agent
Just shipped a full Customer Churn Prevention & Re-engagement Agent inside n8n โ and honestly, this thing works like a retention team on steroids Hereโs the full breakdown of what it actually does: 1. Daily Churn Scanner Every morning at 9 AM, the workflow wakes up and pulls inactive users from your CRM. No manual checking. No digging in dashboards. 2. Configuration Layer It loads settings like: API endpoint for pulling users Slack channel for alerts Discount code Inactivity thresholds (14 days, 30 days, etc.) You tweak these once, and the system runs forever. 3. AI Inactivity Analyzer For every user, it auto-calculates: days since last activity their first name churn risk group whether they should get a soft nudge or an aggressive comeback offer This is the brain of the whole thing. 4. Smart Churn Detection Logic Hereโs how it decides: < 30 days inactive โ send soft โwe miss you โ email โฅ 30 days inactive โ user is high risk โ send a personalized discount email โ alert support โ schedule a follow-up call automatically It reacts based on user behavior โ not guesswork. 5. Soft Re-Engagement Email For โwarm but inactiveโ users, it sends a friendly message: checking on them asking if they need help offering support This reduces churn silently. 6. High-Risk Comeback Email If a user is nearly gone, the agent sends: a 20% discount personalized message a big, bold โcome backโ CTA expiry timer emotional angle (โwe miss you โ) This saves revenue you thought was gone. 7. Slack Support Alerts Your team gets a message saying: High-Risk Churn Alert User hasnโt logged in for X days Discount sent Support call scheduled The team now knows exactly who to focus on. 8. Auto-Scheduled Support Call For critical accounts, the agent books a call for you: customer email name ID reason for call priority: high notes for the support team Nobody falls through the cracks. Is this message prompts are too much or normal? Should I add or remove anything to make it more better?