Hey @Andrew Torn, You can use ElevenLabs and n8n to generate outbound calls via twillio. (Check this video from Bart Slodyczka: https://www.youtube.com/watch?v=nmtC9_NyYXc) And yes, Twillio can become expensive when doing calls outside the US... If Twillio is too expensive for your use cases, you could use SIP trunking with other providers. (It's fairly easy to do with ElevenLabs) Also, I have done some more testing with alphanumerical email addresses (in French and English), and I confirm that the NATO Phonetic Alphabet + spelling trick works well only for letters-only email addresses. I have not yet found a sound-proof solution yet to get email addresses over the phone. My workaround for now is: 1. Use the "Let us call you" approach, where you get Name + email + phone number before the call. It becomes an outbound call then. 2. Keep the call inbound (user calls the agent via Eleven Labs widget, for instance), ask for the phone mobile number, use the SMS tool to retrieve the email address and use that line of communication later to enhance the customer experience (ie, confirmation, reminders, etc) Things I'm exploring: 1. Add deterministic post-processing in my webhook (using a script to turn "four" "seven" into "47") 2. Use SMS as a Fallback: “I can text you a short form, would you rather type it?”