Processes
Quick question for the mobile guys who’ve been doing this longer than me.
My process is basically: phone rings → I answer → I book it → I head out. It works, but it’s chaos. Everything feels fast as hell and I’m always reacting instead of actually running a system.
I get about 5–7 calls a day and probably 30% turn into real jobs. My wife handles scheduling on the backend right now. Eventually I want her doing parts + estimates too, but for now it’s mostly me winging it.
I’ve never worked in a shop or wrenched professionally. I came from dealing cars. I’m good at the work and customers are happy, but I feel too busy to even see where I should slow things down.
For those of you who’ve built this right:
  • Where did you stop rushing?
  • What steps did you add that actually made life easier?
  • When did you separate diag, estimates, scheduling, and repairs?
Not trying to overcomplicate it — just want to stop living in firefighting mode without killing momentum.
Appreciate any insight 🤝
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7 comments
Brad Helmandollar
2
Processes
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