17d • Job Offers
[Hiring] [Remote Work] Vice President of Customer Success
Salary: $210,000–$255,000 base + variable pay (OTE $85,000)
Location: Remote (United States)
Company Name: Houzz
Role: Lead and scale Customer Success across Houzz Advertising and Houzz Software to drive retention, adoption, and long-term customer value.
Qualifications: 12+ years customer success or revenue leadership experience, executive ownership of retention and adoption KPIs, B2B SaaS or advertising platform background, strong cross-functional leadership, data-driven operational expertise.
Key Tasks: Define CS strategy, build and lead global CS org, own retention and adoption metrics, optimize customer lifecycle, partner with sales/product/marketing/finance, implement health scoring and success plans, develop CS leadership and talent.
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[Hiring] [Remote Work] Vice President of Customer Success
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