Salary: Not specified
Location: Remote (Colombia)
Company Name: HubSpot
Role: Support HubSpot customers across channels by troubleshooting issues, guiding product usage, and delivering empathetic, consultative technical support.
Qualifications: fluent English and Spanish, customer-facing support experience, technical troubleshooting aptitude, strong communication skills, comfort with SaaS tools, time management
Key Tasks: resolve customer issues via phone/chat/email, troubleshoot software problems, guide product usage, document cases, collaborate cross-functionally, identify upsell leads