[Hiring] [Remote Work] [Customer Success & Support] Customer Success Manager

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ROLE OVERVIEW

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Role: Manages and grows enterprise client relationships to drive retention, expansion, and long-term value from identity security solutions.

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APPLY

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https://sailpoint.wd1.myworkdayjobs.com/SailPoint/job/Remote-New-Zealand/Customer-Success-Manager_R012637/apply

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COMPENSATION & WORK DETAILS

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Salary: Not disclosed

Pay Type: Salary

Salary Band:

Work Type: Full-Time

Location: [New Zealand Only]

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KEY TASKS

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Key Tasks: Manage client portfolio and revenue growth, develop and execute customer success plans, monitor product usage and renewal risk, provide best practice consulting, coordinate technical escalations, identify upsell and cross-sell opportunities, forecast renewals, build customer advocacy programs

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QUALIFICATIONS

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Qualifications: Strong customer-facing and consulting skills, ability to communicate technical concepts to non-technical audiences, experience managing enterprise accounts, strong organizational and prioritization skills, bachelor’s degree or equivalent experience, ability to build trusted client relationships

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TOOLS & CLIENT

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Tools: Salesforce, Gainsight, Tableau, ServiceNow

Client Type: Enterprise SaaS & Identity Security

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ROLE TAGS

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Category: [Customer Success & Support]

Sub-Category: [Customer Success] [Account Management] [SaaS] [Enterprise Clients]

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