[Hiring] [Remote Work] [Customer Success & Support] Customer Service Specialist

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ROLE OVERVIEW

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Role: Handle inbound patient calls and resolve billing and revenue cycle inquiries while delivering high-quality customer service and supporting collection goals in a healthcare environment.

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APPLY

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https://ensemblehp.wd5.myworkdayjobs.com/ensemblehealthpartnerscareers/job/Remote---Nationwide/Customer-Service-Specialist_R041149-1/apply

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COMPENSATION & WORK DETAILS

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Salary: $17.00 - $18.65 per hour

Pay Type: Hourly

Work Type: Full-Time

Location: [US Only]

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KEY TASKS

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Key Tasks: Answer patient billing inquiries, post guarantor payments, set up payment plans, research and resolve account issues, communicate patient balances, coordinate with financial counseling for charity screening, meet collection goals, document interactions within revenue cycle systems, collaborate with internal departments to resolve service issues

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QUALIFICATIONS

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Qualifications: High School Diploma or GED, customer service or call center experience preferred, 1-2 years healthcare industry experience preferred, ability to obtain CRCR certification within 9 months, knowledge of revenue cycle processes, strong problem resolution and communication skills, ability to work in remote environment

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TOOLS & CLIENT

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Tools: Revenue cycle management systems, Call center systems

Client Type: Healthcare patients and hospital systems

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ROLE TAGS

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Category: [Customer Success & Support]

Sub-Category: [Call Center] [Healthcare Revenue Cycle] [Billing Support]

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