[Hiring] [Remote Work] [Customer Success] Senior Customer Success Manager

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ROLE OVERVIEW

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Role: Manage and grow enterprise SaaS client relationships by driving product adoption, retention, and expansion through strategic engagement and lifecycle management.

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APPLY

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https://jobs.ashbyhq.com/payscale/82b8da47-58d1-4ee2-b388-0a0dbed5ceb4

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COMPENSATION & WORK DETAILS

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Salary: $97,200 – $145,800 base + $32,500 commission (OTE)

Pay Type: Base + Commission

Work Type: Full-Time

Location: [US Only]

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KEY TASKS

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Key Tasks: Drive strategic enterprise client relationships, monitor customer health scores, conduct quarterly business reviews and success planning, advocate as voice of the customer internally, position relevant product features based on client goals, document lifecycle activity in CRM tools, collaborate with Account Managers on retention and expansion, mentor Customer Success team members

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QUALIFICATIONS

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Qualifications: 4+ years Customer Success experience in SaaS, HR tech experience preferred, experience with Gainsight and Salesforce, customer training and product adoption expertise, strategic account management skills, strong business acumen, ability to assess customer health metrics and retention risks, resourceful problem-solving ability, Bachelor’s degree preferred

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TOOLS & CLIENT

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Tools: Gainsight, Salesforce, Gong

Client Type: Enterprise HR SaaS Customers

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ROLE TAGS

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Category: [Customer Success]

Sub-Category: [SaaS] [Enterprise Accounts] [HR Tech]

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