24d • Job Offers
[Hiring] [Remote Work] [Customer Success] Regional Vice President, Customer Success and Development (Inside/Small Accounts)
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ROLE OVERVIEW
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Role: Lead regional Customer Success and Professional Development teams overseeing high-volume small accounts to drive retention, revenue growth, operational scalability, and student impact across the full post-sales lifecycle.
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APPLY
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COMPENSATION & WORK DETAILS
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Salary: $180,000 - $205,000
Pay Type: Base (bonus eligible)
Work Type: Full-Time
Location: [US Only]
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KEY TASKS
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Key Tasks: Set regional customer success and digital strategy for small high-volume accounts, lead and develop cross-functional CS and PD teams, oversee onboarding professional development and renewal lifecycle, drive retention and expansion revenue, manage forecasting budgeting and financial modeling, implement scalable pooled and tech-touch models, leverage automation and standardized processes, analyze KPIs including NPS CSAT retention and adoption metrics, manage escalations, collaborate with Sales Product and Operations, ensure SLA compliance and operational efficiency
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QUALIFICATIONS
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Qualifications: Bachelor’s degree or equivalent experience, 10+ years management and operations experience, 5+ years leading Customer Success or Professional Services teams, experience managing large teams with 20+ reports, 8+ years small account or scaled engagement leadership, experience designing pooled or tech-touch models, strong financial and budgeting acumen, proficiency with Gainsight Salesforce and Google Workspace, strong data-driven decision making skills, exceptional executive communication skills
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TOOLS & CLIENT
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Tools: Gainsight, Salesforce, Tableau, Google Workspace
Client Type: K-12 Schools and District Education Leaders
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ROLE TAGS
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Category: [Customer Success]
Sub-Category: [Education] [Enterprise Leadership] [Scaled Accounts]
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[Hiring] [Remote Work] [Customer Success] Regional Vice President, Customer Success and Development (Inside/Small Accounts)
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