[Hiring] [Remote Work] [Customer Success] Enterprise Customer Success Manager

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ROLE OVERVIEW

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Role: Own and grow strategic enterprise customer relationships by driving adoption, retention, renewal, and expansion of an AI-native data security platform.

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APPLY

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https://jobs.ashbyhq.com/nightfall-ai/764c742f-8ff2-4aa7-b773-6ff932e8c23c

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COMPENSATION & WORK DETAILS

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Salary: $120K – $180K

Pay Type: Annual Salary

Work Type: Full-time

Location: [US Only]

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KEY TASKS

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Key Tasks: Manage full enterprise customer lifecycle, lead onboarding and deployment alignment, track adoption and ROI metrics, conduct executive business reviews, drive renewals and expansion with Sales, monitor customer health and manage escalations, introduce new use cases and workflows, share customer feedback with Product and Engineering, leverage AI and automation to improve success workflows

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QUALIFICATIONS

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Qualifications: 5+ years in Customer Success, Technical Account Management, or Consulting in enterprise B2B SaaS, experience with security or compliance platforms preferred, proven renewal and expansion ownership, strong executive communication skills, ability to translate technical concepts into business outcomes, organized and proactive in startup environments, willingness to travel up to 25%

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TOOLS & CLIENT

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Tools: SaaS platforms, AI-native security platforms, CRM systems, automation tools

Client Type: Enterprise B2B

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ROLE TAGS

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Category: [Customer Success]

Sub-Category: [Enterprise SaaS] [Cybersecurity] [Account Management] [B2B]

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