[Hiring] [Remote Work] [Customer Success] Client Success Manager

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ROLE OVERVIEW

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Role: Manage and grow strategic employer and partner accounts by driving value delivery, retention, and expansion across healthcare and specialty pharmacy benefit programs.

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APPLY

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https://jobs.ashbyhq.com/leap/814304b3-8dc3-49a6-a62e-5d6c3d8e35cf

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COMPENSATION & WORK DETAILS

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Salary: $150K – $170K

Pay Type: Annual Salary

Work Type: Full-time

Location: [US Only] [Central Time Preferred]

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KEY TASKS

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Key Tasks: Own full client lifecycle management, develop and execute strategic account plans, lead quarterly and annual business reviews, present utilization and financial performance insights, drive renewals and expansion opportunities, increase program engagement, support finalist presentations and references, partner cross-functionally with clinical and product teams, collect client feedback for improvements, proactively manage account risk

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QUALIFICATIONS

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Qualifications: 5–7+ years in healthcare, benefits consulting, population health, digital health, or employer-focused client success, experience managing employer and TPA accounts, proven revenue retention success, strong executive presentation skills, analytical and problem-solving abilities, organized and proactive in growth-stage environments, willingness to travel up to 30%

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TOOLS & CLIENT

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Tools: SaaS platforms, data analytics tools, CRM systems

Client Type: Employers, TPAs, PBMs, Benefits Consultants

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ROLE TAGS

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Category: [Customer Success]

Sub-Category: [Healthcare] [Benefits] [Account Management] [B2B]

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