Dec '25 ⢠General discussion
đ New Automation: Support KPI Dashboard (Zendesk + Freshdesk)
In this video, I walk through a complete Zendesk + Freshdesk support analytics automation built using n8n.
This workflow runs automatically on a weekly schedule, fetches tickets from Zendesk and Freshdesk, standardizes the data, calculates key support KPIs, and turns those insights into Slack alerts and a professional HTML email reportâall without manual effort.
The automation evaluates performance metrics like SLA breach rate, resolution rate, ticket aging, CSAT score, priority distribution, and escalation signals, then decides whether alerts should be triggered based on real thresholds.
Youâll see how the system logs everything into Google Sheets, sends real-time Slack alerts when issues appear, and delivers a corporate-style weekly report directly to email for leadership visibility.
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đ New Automation: Support KPI Dashboard (Zendesk + Freshdesk)
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Rahul Joshiâs AI Automation Club: n8n, AI agents, and workflow orchestration. #1 n8n creator. Deploy automations that save hours and cut costs.
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