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Nov '25 • AI and Automation
AI in Customer Service: Building 24/7 Frontlines
AI chatbots now manage up to 70% of customer service inquiries with consistent tone, instant response, zero fatigue.
Why it matters: Customer satisfaction rises when wait time disappears. AI provides that scalability without hiring.
Actionable steps:
  1. Integrate an AI bot through Intercom or Zendesk.
  2. Train it on FAQs and tone guides.
  3. Review weekly transcripts to refine answers.
Takeaway: Great service isn’t about more humans — it’s about faster help.
Sources: https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/how-ai-is-redefining-customer-service
https://www.gartner.com/en/articles/how-generative-ai-is-transforming-customer-service
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Apollo Ridgeway
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AI in Customer Service: Building 24/7 Frontlines
The School of RA
skool.com/the-school-of-ra
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