When Tech Fails Us · The AI Advantage

When Tech Fails Us

While I was asleep, ChatGPT went down due to a massive issue with a tech company that hosts the cloudware. I remember when AWS went down and at my facility there was literally nothing we could do. Orders wouldn't populate, so we finished what we could. Then we spent the day focus on tasks that we COULD do that didn't require the system. This meant doing training in alternative tasks. My team caught up on our annual trainings because we kept hard copies of all training materials. Associate and managers alike cleaned the facility and brought the facility closer to 5S alignment. This was a Sev 1 issue, so it was the entire network.

Amazon Sev Rankings

1 - Total Network - Senior Team Notified.

2 - Regional Issue Regional Managers and VPs notified

3 - Sitewide Issue - Regional Manager notified

4 - Departmental Issue - Site Manager Notified

5 - Departmental Need - No Production affected. Pertinent teams notified.

Imagine the way my phone lit up when a new manager classified a training ticket (Sev 5) as a Sev 2!

Anyways, when tech fails us, we are reminded that tech is not infallible. We must then be ready to operate without it. We went thousands of years without electricity, yet we have endured. I urge anyone making tech as a cornerstone of your operations that you build an analog backup plan and backup tools. What would happen to your business in the web went down? Make sure you have phone numbers written down, have mailing addresses written, Be ready for working as if it was the 1960s all over again. This is why we diversify the platforms we use. If one fails us we are not completely lost.

AI is a wonderful tool. but it is still just a tool. We are the magic that makes it a great asset in our lives. An unprompted AI is just a piece of static cloudware. I truly believe that this group has thousands of amazing individuals that may or may not know how truly capable they are with and without AI.

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