The Invisible Workforce angle · The AI Advantage

The Invisible Workforce angle

I started as a pharmacy tech.

Twenty one years later I am leading pharmacy automation at a large healthcare system in North Carolina, using AI in my own workflows and teaching my team to do the same.

Something I keep seeing nobody address. Every healthcare AI initiative is built for clinical staff. The admin teams, analysts, project managers, and operations coordinators get skipped every time. Their workload is just as heavy. Their need for AI tools is just as real.

So I built something specifically for them. Practical AI training using the Microsoft tools they already have, taught by someone who has lived inside healthcare operations for two decades.

I would love to know how your organization implementing AI right now?

1 comment