11d • Community Support
Pricing pushback on renewal.
Good day team,
A client is up for annual renewal and is asking for a 30% discount, citing "budget cuts," even though usage on their account has actually gone up.
I haven't responded yet — I don't want to seem inflexible, but I also don't want to set a bad precedent.
I'm thinking of proposing a smaller discount tied to a longer contract term instead.
How would you go about this?
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Pricing pushback on renewal.
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