😭Learn from my terrible mistake that just happened while upgrading to a ChatGPT business account

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Please see an update for me this morning in the comments. This disaster is going to make me a much better founder. I got up at 3:45 AM today to begin rebuilding my company.

Original post follows:

I’m standing here writing this in tears, and I want to give a very sobering warning to anyone who is considering upgrading from ChatGPT plus to a business Team’s account on ChatGPT. There is a a glitch that was unknown to me before I started this process, but is apparently well known in the open AI developer community that all of your data is deleted when you migrate it and you can’t get it back. Everything I’ve been building for months is just …. Gone. Other than what I had saved and backed up in my personal files, my entire ChatGPT history has been zeroed out, and it really hurts because this was like my external brain for both home and my business that I’m building.

Open AI acknowledged that their company documentation failed to include a warning that all of my personal data would be deleted and everything that I have been working on since day one in my accounts has been deleted, and there’s nothing I can do to get it back even though I followed their exact instructions on merging my personal and business accounts, to the letter.

I just paid $618 to upgrade my account to two seats on a business plan and merged the data from my personal account to my business plan. Within a minute or two of that transaction going through as I was following the step-by-step worksheet that ChatGPT itself printed out for me. My accounts froze, and I had to log out. I logged back in everything was blank. When I used my previous emails that I had my accounts tied to to log back in ChatGPT opened free tier accounts using my business email that I just paid $618 to open my business account on.

I’ve escalated this to ChatGPT Support and they were extremely unhelpful. Basically they said sorry it’s a known issue and there’s nothing we can do.

I was planning on shipping a product today using the ChatGPT business plan because it offers a secure link so that I’m not sending out raw proprietary JSON code.

Unfortunately, I am not going to be able to ship my new advent reflection project. It’s gone as well as my entire ChatGPT history.

The fact that ChatGPT actually acknowledges this is a problem and I didn’t know about it ahead of timemakes me physically sick, after working for months on setting up my business.

Sk, I am starting over from zero as of today. I woke up at 3 o’clock this morning to get ready to ship my work and I’m just absolutely devastated right now.

Open AI is not being helpful and so I am letting everybody here know that they should carefully evaluate their plans if they decide to migrate to a business account with ChatGPT, or perhaps should look at some other options instead, I know that’s exactly what I will be doing as soon as I get my refund from open AI.

I’m glad I had the critical things saved in my files on my computer, but the fact is there were so many things that I was using ChatGPT for and it’s just gone and I’m devastated. They have acknowledged that it is a problem and that’s the extent of it.

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