Automating Customer Feedback Collection After Every Purchase

Most businesses want feedback but they rarely get it because asking manually is time-consuming.

So I built an automation that collects feedback automatically without the team lifting a finger.

Here’s how it works:

When a customer makes a purchase through Shopify, WooCommerce, Stripe, or PayPal

The automation waits a set amount of time usually 24 to 48 hours

It sends a friendly feedback request using email, WhatsApp, or SMS

The customer fills a short form or selects a rating

The response automatically updates the client’s CRM or Google Sheet

If the feedback is negative, it triggers a follow-up workflow for customer support

If the feedback is positive, it saves it for testimonials or marketing

This solves a big problem.

Businesses want feedback but they forget to ask or don’t have time to sort and store the responses.

With automation, every review is collected, organized, and acted on instantly without manual effort.

If you want another fresh automation topic, just tell me.

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