Customer Relations BOOTCAMP is a structured customer service program built around process design, communication discipline, and real dealership execution.
This is not a scripts-and-slogans seminar.
We focus on:
• Building repeatable service processes
• Understanding the customer's actual journey
• Handling escalations like professionals
• Eliminating defensiveness at the service desk
• Developing consistency over one-off heroics
If you're serious about earning repeat business — not just surviving the survey score — you belong here