Jan 8 • 9️⃣ Scenario Breakdowns
Scenario: Guest Reports No Heat at 9:30pm
Guest messages at 9:30pm saying the heat isn’t working. Outside temp is 28°.
Cleaner confirms heat was working earlier in the day. Maintenance vendor can’t arrive until morning.
What are your first 30 minutes of actions?
- What do you communicate to the guest?
- What steps do you take immediately?
- What interim solutions do you deploy, if any?
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Scenario: Guest Reports No Heat at 9:30pm
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