Nov '24 • General discussion
LeoVegas Casino Review: My Experience, Issues & Alternatives
I was blasted with LeoVegas ads and it pushed me to try ti. It self proclaimed as a mobile-first casino, winning multiple awards for its seamless mobile experience, wide game selection, and top-tier service. However, when I looked deepeer I found that there are hundreds of negative LeoVegas Casino reviews in Trustpilot and other platforms. My experience was no different: bad customer service, unintuitive interface, and the worst part, they often refuse to give you the money you earn.
So that's why after trying LeoVegas out, I will keep using Casumo instead. As Mick mentions in his Casumo review they have an excellent customer service, they actually pay out and run multiple promotions that I have been able to use to win big.
Like the 100% Match Bonus up to £100 + 50 Free Spins that they offer for joining. But let's dive deeper into my LeoVegas review so you can decide which is best for you.
➡️ LeoVegas Casino Highlights
Game Selection
LeoVegas boasts an impressive game library with over 2,000 games from top developers like NetEnt, Microgaming, and Play’n GO. It includes:
- Slots: The slots selection is extensive, with popular titles like Book of Dead, Starburst, and Gonzo’s Quest, as well as newer releases and exclusive games.
- Table Games: LeoVegas offers a solid lineup of table games, including multiple variations of blackjack, roulette, and baccarat.
- Live Casino: LeoVegas excels in live casino options, featuring tables from Evolution Gaming and NetEnt Live. The live casino interface is smooth, with immersive HD streaming and professional dealers.
➡️ Mobile Experience
LeoVegas is renowned for its mobile-first approach. The LeoVegas app is available on both iOS and Android, and yet the interface is not the best in either. Even though it’s better than their desktop app, it’s hard to find your favorite games, and even harder to see how much money you have.
➡️ Welcome Bonuses
LeoVegas offers an attractive welcome package, typically including a match bonus on the first few deposits and free spins on popular slots. However, keep in mind that the bonus comes with wagering requirements, so be sure to review the terms before you dive in.
That’s why I prefer Casumo, that not only has regular promotions, but their free spins after signing up no deposit terms and you can cash out the earnings.
➡️ Payment Methods
LeoVegas supports a range of payment methods, including credit and debit cards, e-wallets (like PayPal, Skrill, and Neteller), and bank transfers. Withdrawals are generally processed quickly, especially for e-wallet users.
🤬Customer Support🤬
LeoVegas provides 24/7 customer support through live chat, email, and phone. Their support team however is useless. Just go and look the hundreds of negative customer reviews in other platforms.
“I went on live chat and the guy who was talking to me was acting like a 12 year old arguing with me.”
Leo Vegas User Reviews
“Refused to give me my deposit bonus”
“Leo Vegas is a joke I have deposited over £500 on 3 deposits, literally one bonus and I'm playing on low stake. I don't get how this is legal? There RTP on appearance is high but the slots seem manipulated.”
🏆Why Casumo is a Great Alternative🏆
That’s why after using LeoVegas, I immediately went back to Casumo.
1. Adventure and Loyalty Program
One of the most distinguishing features of Casumo is its Adventure and loyalty program. As you play, you progress through Casumo’s Adventure, unlocking rewards like free spins, bonus cash, and other perks. This gamified loyalty system is one of the best in the industry, and it adds an extra layer of excitement that isn’t available at LeoVegas.
2. Regular Promotions and Bonuses
Casumo consistently offers promotions, including free spins, deposit bonuses, and seasonal offers. Their welcome bonus package is also highly competitive, often including free spins on popular slots like Book of Dead or Starburst. Additionally, Casumo’s wagering requirements are generally fair, making it easier to meet bonus terms compared to many other casinos.
3. User-Friendly Interface
Casumo’s interface is designed for simplicity and ease of use. Whether you’re playing on mobile or desktop, Casumo’s platform is sleek, fast, and intuitive. This casino also has a reputation for smooth performance, ensuring an enjoyable experience across all devices.
4. Game Selection and Quality
Casumo’s game library is equally impressive, featuring over 2,000 games from top developers, including NetEnt, Microgaming, and Evolution Gaming. The live casino section, slots, and table games selection are comparable to LeoVegas, but Casumo has a few exclusive titles and curated selections that add to its unique charm.
5. Reliable Customer Support and Payment Options
Casumo offers 24/7 customer support via live chat and email, with a team known for being helpful and responsive. The casino also supports popular payment methods, including credit/debit cards, e-wallets, and bank transfers, ensuring safe and quick transactions for all players.
Final Verdict: 👎LeoVegas Review👎
LeoVegas is not an online casino you want to use. There are too many users reporting issues with their deposits, blocking their accounts, and the customer service won’t help you at all.
Instead, it’s better to look for casinos that are more reputable and have better terms. For me it’s been Casumo.
Casumo offers an immersive and rewarding experience with only 10 wager requirement on their free spins with no deposit which means you actually have a chance of winning in their free spins. Plus the bonuses have no wager requirements, so you can keep earning free money via promotions.
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LeoVegas Casino Review: My Experience, Issues & Alternatives