I became aware of AI's uses for restaurants in writing catchy marketing quips and even press releases for our events. Then it became the Go-To for recipe research and development. The fullest example of this was finding an amazing Japanese Shoyu Cream sauce out at a restaurant one night, then asking AI what it should be called in our New American restaurant, and our stellar Savory Southern Chicken was born - apologies to cultural appropriation fanatics.
AI has advanced into the POS realm with top POS star Toast and its "Toast IQ". Here are a few teasers:
- Operators can ask complex business questions in plain language (e.g., “Which items sell best at lunch?”).
- Toast IQ analyzes real-time and historical sales, labor, and menu data and returns actionable answers.
- It also provides proactive, personalized recommendations in a “For you” feed — highlighting trends, opportunities, or issues to explore.
- Beyond insights, Toast IQ can execute tasks directly in Toast. For example: adding menu items, updating shift schedules, or modifying menus across service channels, all through conversational prompts.
- AI can surface guest preferences and relevant data (like special occasions or dietary notes) right on handheld POS screens — helping staff tailor service without separate note-taking.
Toast is clearly the current leader in using AI to reinforce your POS, organizing your data into actionable information.
Nory.Ai is another AI tool for restaurants that can help with inventory and purchasing. At the very least, at this stage, AI can track your inventory of beginning inventory units, units purchased in the time period, and units at end of inventory, to track your usage, compare it to sales, and tell you how much you need to order this week. It pays to stay on top of AI's development as it relates to your restaurant business. As skyrocketing labor costs, taxes, insurance costs et al create greater challenges every day, it's important to remember that there are always new resources that fortunately counterbalance the grief. Make AI a priority in your restaurant. It can tighten your costs to grow your bottom line, and it can unlock revenue enhancements you didn't know were possible.