2d • Marketing Tips
Bad Google Reviews
Stop Stressing Over Google Reviews
We’ve all been there. It’s 11 PM, you’re exhausted after a double shift, and you see a 3-star review that says: "Food was good, but the music was a bit loud."
Your brain wants to ignore it. Your ego wants to fight it. Both are bad for business.
Google’s algorithm loves active owners. Responding to reviews—even the "meh" ones—is the fastest way to climb the "Restaurants Near Me" rankings.
Here is the "TV-Chef Secret" to handling reviews in 30 seconds using AI:
Instead of staring at a blank screen, copy and paste this exact prompt into ChatGPT or Gemini. It uses the "Positive Sandwich" method I use at the Smokehouse to turn critics into regulars.
🛠 The "Review Master" Prompt:
*"Act as a world-class Restaurant Guest Relations Manager. I am going to paste a customer review below. I want you to write a professional, warm, and concise response.
Follow these 3 rules:
- Acknowledge: Thank them specifically for visiting [Insert Your Restaurant Name].
- Address: If there is a complaint, address it with empathy but without admitting legal liability.
- The Invite: Invite them back to try [Insert a High-Profit Menu Item].
Tone: Professional but hospitable.
💡 Why this works:
- It removes the emotion: You don’t get defensive; the AI stays professional.
- It’s SEO-friendly: By mentioning your restaurant name and a specific menu item, you're feeding Google keywords.
- It saves you hours: You can burn through 10 reviews in 5 minutes.
Give it a try right now! Go find that one review you’ve been avoiding, run it through the prompt, and post your response.
Drop a "🔥" in the comments if this saved you some time today!
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Bad Google Reviews
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