🎄 Magical Christmas… or Hidden Failure?

A Christmas experience can look magical and still fall apart where it matters most.

In the latest Professor Game episode, we break down a real holiday experience in Madrid that had beautiful storytelling, incredible characters, and meaningful interactions with kids, yet almost collapsed because of one overlooked detail: onboarding.

Seen through a gamification lens, this episode is a reminder that confusion is never neutral. The magic doesn’t start inside the experience: it starts at the door.

👉 Community question:

What’s the best (or worst) onboarding experience you’ve ever had, in a product, service, or community? What made it work… or fail?

Drop your example below 👇

Let’s learn from each other.

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