Pay Structure · Procure Staffing Agency

Pay Structure

Pay rates vary depending on the client program you choose through the Arise platform. Each

client offers a different pay rate and schedule structure based on call type, performance, and

program complexity.

Below is a general pay guideline for commonly available client programs:

Program / Client Starting Pay (per hour)

Disney $12.00

WEC Energy $14.00

Carnival Cruise Line $15.00

Dick’s Sporting Goods $16.00

Agero Roadside

Assistance

$17.00

Fiserv $19.00

First Citizens Bank $16.00

MSC Cruises $12.00

ALL TRAININGS ARE NOW PAID!!

Please note: These are starting rates and may vary depending on program availability, skill

assessment results, client-specific requirements, and overall call performance.

🧩 Important Notes

You will receive a separate email with pay registration instructions once you have

selected your client program.

Each program may have different incentive pay opportunities based on performance

metrics (attendance, call quality, and adherence).

Job availability is based on assessment results and eligibility requirements —

programs vary from person to person.●

Some clients may require additional certification or training, which will be detailed

before enrollment.

💼 Example

If an agent qualifies for the Dick’s Sporting Goods program after completing assessments and

training, they will earn $16/hour, paid on the 11th and 25th of each month.

Another agent placed with Fiserv may earn $19/hour, depending on the role assigned.

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