Oct 16 • Field Tactics & Tips
What’s one thing you wish more people understood about field work?
This one’s for the techs, leads, ops folks, even owners.
Whether you're running routes or managing accounts, you've seen the same thing:
- Miscommunication between sales and service
- Unclear expectations from the customer
- Gaps in what gets promised vs. what’s possible
This isn’t a “blame” post — it’s a bridge post.
A thread I saw recently put it perfectly:
“Techs are the face the customer remembers. But we’re often sent in with no context, no rapport, and an uphill battle.”
So let’s use this space right:
- What’s something you wish sales knew about your day-to-day?
- Or, if you're in sales — what’s something you wish techs understood about your role?
— Ian Terry
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What’s one thing you wish more people understood about field work?
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