Hail job from competitor

Had a competitor I’m not necessarily friendly with refer this customer to me. I took a wholesale account from him a couple years ago so I figured he wasn’t fond of me. Still haven’t figure out why he did it but I feel like I need to buy him a drink!

I don’t have a shop so I estimated and repaired it at the owners home. I dot the car up, take lots of pics under the light, and get as many angles as I can. I sent the estimate to insurance with 80+ attached photos.

They matched my dent count but were giving me grief on the matrix pricing. After checking their supplement, they had forgotten to match dent count on a couple panels so I pushed them on that, but I didn’t push hard on matching my matrix (2025 hail).

I could’ve done way better on keeping the vehicle owner in the loop and I wanted to keep our repair timeline, so to keep things moving I conceded.

My initial estimate: $8,469.95

Their supplement total: $7,191.17

They had already paid customer an initial amount, but sent me the supplement directly. Collected the difference from the client.

1 comment

Hail job from competitor