28d • General discussion
Winning Wednesday – “Unlock potential by removing barriers, not micromanaging
Our sports programs were growing fast — a good problem to have.
But with growth came pressure. Emily, one of our office staff, was suddenly overwhelmed by the rush of parents trying to register their kids. The line got long, the payments slowed down, and frustration started to build. Some parents even left before finishing.
Now, most leaders would jump straight to correction mode —
“You need to move faster” or “We can’t have lines like this.” But instead, I asked one question:
“Walk me through what happened.”
She took a breath and explained — she was stuck processing payments one way, unsure how to handle credit cards, and afraid of making a mistake. The problem wasn’t effort. It was clarity.
So we walked through the process together — step by step. She learned the right tools, gained confidence, and built her own system. A few weeks later, Emily wasn’t just managing the front desk — she was leading it.
That’s when it hit me: Leadership isn’t about control. It’s about creating freedom through clarity.
When people know what success looks like — and feel trusted to reach it — they don’t just perform. They own it.
💡 Lesson: The best leaders don’t add pressure. They remove confusion.
💬 Q: Where can you give your team the clarity or tools they need to win this week?
1
0 comments
Winning Wednesday – “Unlock potential by removing barriers, not micromanaging
Suggested communities
Powered by