“What gets recognized gets repeated.”
Leaders often think culture is built through policies or meetings.
But the strongest cultures are built one piece of feedback at a time.
Here’s the formula:
Catch the behavior that aligns with your vision.
Call it out immediately — feedback delayed is feedback denied.
Connect it to the mission (“This is exactly how we serve our community”).
Culture doesn’t happen by accident — it’s created through constant, visible recognition.
This week’s challenge:
Catch one staff member doing something right and tell them, on the spot, how it strengthens your center’s culture.
How fast do you give feedback — immediately, end of day, or after the event?