30d • General discussion
“Don't Correct Behavior before diagnosing the system.”
Design Smarter, Not Harder”
When a staff member struggles, ask:
“Is this a discipline issue—or a design issue?”
Simplify processes, clarify expectations, and give the right tools.
Skill alone isn’t enough. Alignment and clarity make the difference.
💪🏾Challenge of the Week:
Identify one task or process where staff struggle. Simplify or clarify it this week.
Which process will you simplify first and how?
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“Don't Correct Behavior before diagnosing the system.”
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