Remove From Collection & Live Chat/Support not working

1) I'm trying to remove designs from a collection but the 'Remove From Collection' does nothing.

2) Also, I went to have a Live Chat to ask about it, but there is nowhere to type a question, just a list of 3 articles.

3) I also tried the Support & FAQs link (https://intercom.help/mysticpod/en/) but that just comes up with a page saying 'Not Found'

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