When you run into an accessibility barrier (like an online portal you can’t use), the key is to keep things moving step-by-step instead of stopping at the obstacle.
What worked for me:
- I made the initial records request.
- I clearly stated I needed a disability accommodation for the portal.
- I accepted an alternate method (email instead).
- When they sent a PDF I couldn’t use, I didn’t restart the process—I just requested another accessible option (in-person signing + pickup).
Lesson: don’t drop the request when a barrier shows up. Just identify the barrier and ask for the next workable step.
It keeps your request active and creates a clear record of accommodation needs.