Quick lesson from my medical records request process:
When you run into an accessibility barrier (like an online portal you can’t use), the key is to keep things moving step-by-step instead of stopping at the obstacle.
What worked for me:
  1. I made the initial records request.
  2. I clearly stated I needed a disability accommodation for the portal.
  3. I accepted an alternate method (email instead).
  4. When they sent a PDF I couldn’t use, I didn’t restart the process—I just requested another accessible option (in-person signing + pickup).
Lesson: don’t drop the request when a barrier shows up. Just identify the barrier and ask for the next workable step.
It keeps your request active and creates a clear record of accommodation needs.
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Quick lesson from my medical records request process:
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