To credit or not to credit? That is the question…
Hello fellow shop owners. Like it or not, my shop has a 7 day return policy (from the time received not ordered) for full refund or 14 day policy for store credit. It’s on our website and in stores. A customer purchased an item through an ad and received it on Sept 11th. Today, October 26th, this person is upset bc the recipient doesn’t use the item and wants to return it. She says a store credit is fine with her. Even if I had a 30 day return policy she’d be way past the time. Would love your feedback on how you would handle this situation.
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Ashley Hayes
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To credit or not to credit? That is the question…
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