2d • General discussion
How to use this course --
HOW TO USE THIS COMMUNITY
Welcome to MedSpa Fix. This is not a random resource dump and it is not a place to pop in only when something has already gone sideways. It is meant to be used like an operating system for your clinic, so the more consistently you use it, the more useful it becomes.
The best way to think about this space is simple: this is where your clinic comes to get structure, support, and clarity around the clinical side of the business. Inside this community, you have access to policies, protocols, SOPs, forms, trainings, updates, webinars, and the resources that help your team operate more cleanly and with less avoidable risk.
When you first get in here, start with the classroom and work through the core onboarding materials first. That will give you the best understanding of how the system is organized, where key documents live, and how we expect clinics to use the resources inside MedSpa Fix. Please do not skip straight to isolated questions without getting familiar with the framework first, because a lot of what people need is already here when they know where to look.
Your team should be using it to review protocols and policies, pull forms when needed, stay current on trainings, and make sure everyone is working from the same playbook instead of memory, habit, or whatever someone said in a group chat three weeks ago. Owners and operators should use it to stay aligned on expectations and boundaries. Injectors should use it to stay grounded in the clinical standards of the practice. Medical directors should use it as part of the shared oversight ecosystem.
A few things matter a lot here. The weekly Wednesday webinar is part of how you stay connected and current. The quarterly injector webinar is mandatory. The monthly check-in survey is mandatory. These are not filler tasks. They are part of how we keep clinics engaged, supported, and moving in the right direction over time.
It is also important to use the right channel for the right type of issue. General questions, training, documents, and shared learning belong here. Urgent clinical issues do not belong in casual comments or buried in community threads. If something is truly time-sensitive, use the appropriate escalation pathway. If something is an emergency, follow emergency protocol and use 911 when indicated. This platform is part of the support structure, but it is not a substitute for emergency judgment.
The clinics that get the most value out of MedSpa Fix are usually the ones that treat this community as part of their real operating system. They do not wait until there is confusion, conflict, or exposure. They use the materials, train their people, attend the calls, complete the required check-ins, and keep the entire team anchored to the same standards.
Use it consistently. Use it early. Use it before things get messy. Let it make your clinic calmer, cleaner, and stronger behind the scenes so the business can actually grow on top of something solid.
We’re glad you’re here.
— Dr. Laura Purdy, MD, MBA
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How to use this course --
skool.com/medspa-fix-1920
For med spa founders ready to fix operations, compliance, oversight, and growth with clean systems, strong standards, and real support.
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