Adviser question: Now that we are living the reality of Consumer Duty, have you noticed a change in attitude towards client expectations?
I have. I am of the opinion that we may start to see changes across all advisers. It may take a few years but I think all the following are possible:
1. Letting go of lower value clients
2. Raised minimum level of entry for new clients
3. Advisers shrinking their practices
4. A bigger move of assets to consolidators
5. Retirement of more advisers (again)
6. Redundancy of support staff (not yet)
What do you think the long term impacts of CD will be for people who wish to access financial advice?