10d • 💬 General Discussion
Do we actually need an AI agent for this?
One thing I keep noticing in AI automation:
People sometimes use an AI agent where a simple workflow would be better.
For example:
Form submitted → validate data → update CRM → send confirmation
That probably doesn’t need an autonomous agent.
But:
Customer asks a complex question → search knowledge base → understand intent → decide what information is needed → use tools → respond → escalate if necessary
Now an agent starts making more sense.
So I’m curious:
**Where do you personally draw the line between a workflow and an AI agent?**
Would love to hear how other builders are deciding this in real projects.
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Do we actually need an AI agent for this?
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