I’ve been trying to get a better understanding of what’s actually going on inside call centers today, beyond the usual surface-level stuff.
If you own or operate a call center, I’d really value your perspective. What are the biggest problems you're dealing with right now? Could be hiring, retention, lead quality, client expectations, tech, or anything else.
Not here to pitch anything, just looking to learn from people in the space and understand the real challenges.
If you’re open to sharing, feel free to comment or message me.