Their admin spent 40-60 minutes every single day copy-pasting job details to workers one by one. Here's how we fixed it in one automation build:
THE PROBLEM
Worker finishes a job → texts admin → admin checks Outlook Calendar → copies job details → texts next worker. Repeated 8-12 times a day. No real-time tracking. No visibility. Every delay meant a worker sitting idle waiting for their next assignment.
THE BUILD
4-part system: Voiceflow + Make.com + Airtable + Twilio → AI assistant collects job details from customers
→ Jobs queue automatically in Airtable
→ Make.com finds next available worker instantly → Twilio fires the SMS with full job details
→ Worker marks done → status resets → next job assigned
Zero admin involvement. Zero manual texts.
THE RESULTS
✓ 30+ hours saved per month (admin time)
✓ 15 extra jobs completed per month
✓ $2,500+ in extra monthly revenue
The best part? This exact system works for any field service business — HVAC, landscaping, pest control, plumbing.
If you run or know a service business still dispatching jobs by hand, what's the biggest bottleneck they're dealing with? Drop it below — I'll tell you if it's automatable.