19d • General discussion
The 30-Second Reframe
Next time you need someone to care about a fix, try swapping the compliance version for this.
Instead of: "This isn't accessible."
Try: "Right now, someone can't finish this because [specific real thing that breaks for them]. Here's what fixing it means for them, and for us."
The formula: name the person, not the rule. Name the impact, not the standard.
Try it once over the next week, in a meeting or a message. Come back and tell me what happened when you did.
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The 30-Second Reframe
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