Unsubscribe issues in GHL
I'm trying to add an unsubscribe link to the emails inside my workflow automations, but my account only shows the inline/simple email editor for workflow emails. In this editor:
  • There is no Footer tab
  • There is no "Show Unsubscribe" toggle
  • There is no drag-and-drop builder
  • There is no template button
  • There is no option to save the email as a template
  • Typing {{unsubscribe_url}} or {{unsubscribe_text}} does not render a real unsubscribe link (it sends literally as text)
I also tried:
  • Preview → doesn’t render unsubscribe (expected)
  • Send test emails → still does NOT replace the merge tag
  • Adding new email steps → still opens the same simple editor
  • Looking for New Builder / Classic Builder switch → not available
  • Searching subaccount/agency settings for Email Builder 2.0 toggle → can’t locate it
Basically, all my workflow email steps are stuck using the old Inline Workflow Email Editor, which appears to not support unsubscribe links, and I can’t upgrade them to the new builder from inside the workflow.
I’m trying to figure out:
  1. How to enable the New Email Builder inside workflow email steps in my subaccount
  2. How to get the unsubscribe merge tag to actually render, or
  3. Whether there is a setting or permission I need enabled (Labs, Agency, Subaccount)
Any help would be appreciated because right now workflow emails can't add unsubscribe links at all using the editor I’m seeing.
3
3 comments
Sarah St John
3
Unsubscribe issues in GHL
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