Oct '25 • General discussion
Have you actually mapped your client journey?
Most people think they have, but when you actually sit down and map every single touchpoint, you start seeing gaps, friction, and missed opportunities.
It also helps you pin point:
✅ What can be automated (email triggers, reminders, onboarding steps)
🤝 What should stay human (personal check-ins, coaching moments, genuine connection)
💷 When in the process to invoice
A mapped-out client journey = smoother delivery, better experience, and way less mental load.
If you haven’t done this yet, I can send over a simple task flow example to get you started, just drop me a DM or message on 07946 357454.
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Have you actually mapped your client journey?
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