American Express FCRA settlement negotiation – how far do they usually go before arbitration?

I’m in a settlement negotiation with American Express over alleged FCRA violations related to a charged-off Hilton Honors account.

Quick timeline:

• I disputed reporting errors on the charge-off for about 6 months with the credit bureaus.

• No corrections or deletions were made (just automated “verified as accurate” responses).

• I then sent a Notice of Intent to Arbitrate.

• AmEx’s settlement offers so far:

• First offer: $0 (balance waiver + deletion only)

• Second offer: $1,000

• Third offer: $2,000

They continue to deny liability but say the offers are “goodwill.”

I countered at $10,000, with $7,500 as my absolute minimum, plus deletion and balance waiver. I’ve made clear that anything under $7.5k isn’t acceptable and that I’m prepared to file arbitration if we don’t resolve this.

For anyone who’s been through this with AmEx (or similar banks):

• How far do they usually increase offers before letting it go to arbitration?

• Do they tend to move more after arbitration is filed, or before?

• Did anyone actually see them settle closer to demand once arbitration fees were on the table?

• Any experience specifically with AmEx and FCRA disputes?

Not asking for legal advice — just real-world experiences.

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