Week 1: Create a Common Map
Build a system where people know where we’re going, what good looks like, and what they own.
Key takeaways
- Understand the person. Beliefs, experiences, and emotions influence how people interpret instructions and act.
- Give them a clear map. Define your purpose, what success looks like, how you operate, and the values that guide decisions.
- Make standards specific. Show what good looks like. Train to the standard, not just to complete the reps.
- Build ownership. Give people a meaningful voice, clear responsibilities, and room to make decisions.
- Build trust. Listen, show care, and follow through. Make it safe to ask questions and disagree.
- Choose training with a purpose. Work backward from performance. Consider whether the need involves thought, physical capacity, or skill.
Check for understanding
Don’t stop at “Does that make sense?” Ask:
- What are we trying to accomplish?
- What does good look like?
- How will you put it into action?
Before next week
Bring a rough outline of your own system: purpose, success, standards, and who owns what. We’ll work through it together.
Let me know your biggest takeaways and what your thinking about after week 1